Privacy and Data Protection Policy

This Privacy and Data Protection Policy is specifically designed for the website, owned by Panspain Estate SL, hereinafter referred to as Panspain Group, and complies with the guidelines of current legislation.

1. Laws Applied on this Website

Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (hereinafter, LSSI).

– Organic Law 3/2018, of December 5, on Personal Data Protection and Digital Rights Guarantee (hereinafter, LOPD).

– Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation of the European Union) (hereinafter, GDPR).

2. Data Collected on This Website

In our commitment to privacy, this website collects only the necessary data to carry out its service activities, following the principle of data minimization (Article 5b of the GDPR).

What Data Do We Collect?

  • Identity data: name and surname.
  • Contact data: email and phone number.
  • Technical data: login data, Internet protocol addresses, browser type and version, settings and time zone, operating system, types and versions of browser plugins, and any other technology on the devices used to access our website.
  • Usage data: information about how you use our website, products, and services.
  • Marketing and communication data: preferences for receiving marketing communications and preferred communication methods.

The user guarantees that the personal data provided to the company are accurate. This data will not be collected until the user accepts this privacy policy.

How Do We Collect Your Personal Data?

The means we use to collect personal data are:

  • Through the form on our website, through our contact emails, by phone, or by postal mail.
  • Through technology or automated interactions: on our site, we may automatically collect technical data about your equipment, browsing actions, and usage patterns. This data is collected through cookies or similar technologies. For more information, you can consult our cookie policy here.
  • Through third parties:
    • Google: analytical data or search data.

3. User Consent

Personal data is sent using electronic forms on the website. By checking the “I Accept the Privacy Policy” box and clicking to submit the data through the contact form, the user declares to have read and expressly accepted the Privacy Policy, granting their unequivocal and express consent for the processing of their personal data as indicated in the purposes.

The User certifies that they are over 18 years old and therefore have the legal capacity necessary to give consent regarding the processing of their personal data in accordance with the provisions of this Privacy Policy.

4. Purpose of Data Collection and Use

The data is collected and used exclusively to process user requests, for marketing and advertising purposes (such as sending you information about our products and services or offering you special promotions), or to get in touch with them. Panspain Group undertakes not to use the data received for any other purpose.

5. Data Retention Period

The data will be kept until the purpose for which it was collected is fulfilled (Article 5e of the GDPR) or until the right to deletion or modification is exercised. Legal or fiscal storage obligations will be complied with if necessary. In addition, Law 10/2010, of April 28, on the prevention of money laundering and the financing of terrorism, requires the retention of the interested party’s documentation for a minimum period of ten years.

6. How Do We Protect Your Data?

Data is transferred and stored securely using:

  • Encryption with SSL protocol.
  • Server-level firewall.
  • Security protocols to prevent unauthorized access.
  • Backups.

Panspain Group cannot guarantee complete security in Internet communications, but is committed to maintaining the confidentiality of the data and not disclosing it to unauthorized third parties.

7. User Rights Regarding Data Protection

The user has the right to revoke their authorization for the processing of personal data and to exercise the rights of access, rectification, deletion, limitation, portability, and not to be subject to automated decisions. This can be done in writing through the email address, in writing to Plaza de La Orquidea, Edificio El Rodeito, Local 7, 29660 Nueva Andalucia, Marbella, or at any of the offices of Panspain Group.

All requests are resolved within the legal deadline of 1 month. However, this period may be extended depending on the complexity and number of requests received, in which case we will notify you and keep you updated. The exercise of these rights is free, except in the case of manifestly unfounded or excessive requests, in which case a reasonable fee may be charged based on administrative costs to process the request.

We may need to request specific information from you to help confirm your identity and ensure your right to access your personal data (or exercise any of the other rights mentioned above). This is a security measure to ensure that personal data is not disclosed to anyone who does not have the right to receive it.

Finally, if you believe it is necessary, you can contact the Spanish Data Protection Agency (AEPD) with its address at Calle Jorge Juan, 6, 28001, Madrid, in order to safeguard your rights.

8. Data Sharing

To provide our services, we may need to collaborate with third parties. These third parties will only process the data for agreed-upon purposes, and measures will be taken to protect the rights of the data subjects, respecting the security of personal data and in accordance with the GDPR. These third parties may be professional advisors, including lawyers, auditors, and insurers who provide banking, legal, insurance, and accounting consulting services.

9. International Transfers

Panspain Group may transfer data to other countries, ensuring adequate safeguards to comply with the EU General Data Protection Regulation and Law 3/2018 of December 5 on the protection of personal data and guarantees of digital rights. Personal data will not be transferred outside the European Economic Area without adequate guarantees of security and data protection.

Additionally, for efficiency of service, we may use third-party service providers for storage or who may access your data located in territories outside the European Economic Area, including, among others, the United States.

10. Links to Other Websites

The website may contain links to third-party independent websites, respecting the intellectual and industrial property rights that may belong to their authors and legitimate owners.

Panspain Group is not responsible for the content accessed through these links, nor for any modifications made to them, their use, or their technical availability.

However, Panspain Group is committed to making every effort to prevent the existence of links on its website to other sites with illegal content, which promote illegal activities, are racist, xenophobic, or, in general, susceptible to undermining the principles of freedom and human dignity or violate the values and rights recognized by the Spanish Constitution and the Universal Declaration of Human Rights.

11. Disclaimer

For Content:

  • The information, both our own and from third parties, appearing on this website is provided without any guarantees regarding its accuracy and updating. Consequently, Panspain Group is not responsible for any potential damage that its use may cause.
    Panspain Group is committed to making every effort to prevent the existence of illegal content on its site, and in the event that it becomes aware of such content, to remove it or prevent access to it. However, the legality of the content supplied based on information provided by third-party providers, collaborators, or users is not guaranteed.
  • Panspain Group is not responsible for unintentional technical inconsistencies or typographical errors that may be contained in the documents published.
    In any case, the owner of this website apologizes for these errors, undertakes to rectify them as soon as possible, and appreciates any comments, corrections, or suggestions in this regard that users may send to
  • Panspain Group is not responsible for any potential harm that the use of its services by minors may cause. Parents and legal guardians will be held responsible for all actions taken by minors under their care.

Regarding the operation of the Site:

  • Panspain Group does not guarantee absolute privacy in the use of this Site, as the possibility cannot be ruled out that unauthorized third parties may become aware of it and the circumstances in which it takes place.
  • Panspain Group accepts no responsibility for potential damages caused by computer viruses, the absence of which is not guaranteed.
  • Panspain Group is exempt from any liability arising from the malfunction of the Site or any of its services that originates from accidental circumstances, force majeure, necessary maintenance work, or any other cause not attributable to it.

The company reserves the right to update, modify, or delete the information contained on its website, as well as its configuration or presentation, at any time without assuming any responsibility for it.

12. Intellectual and Industrial Property

12.1. Industrial Property

The use of graphic signs and denominations is the exclusive property of Panspain Group. Their use by third parties without authorization is not permitted.

The use of distinctive signs owned by third parties and used by Panspain Group is done with the authorization of their legitimate owners, always with due respect for their exclusive rights.

12.2. Domain Name

The domain name is the property of Panspain Group and should not be used without authorization; its improper use would constitute an infringement of the rights conferred by its registration and will be pursued through the means provided by law.

12.3. Copyright

12.3.1 The content, texts, photographs, designs, logos, images, sounds, videos, animations, recordings, computer programs, source codes, and, in general, any existing intellectual creation on this site, as well as the site itself as a whole as a multimedia artistic work, are protected by copyright under current legislation on intellectual property.

12.3.2  In accordance with the above, Panspain Group has the exclusive rights of reproduction, distribution, public communication, transformation, and any other patrimonial rights over the elements indicated in the preceding paragraph, all without prejudice to the moral rights corresponding to their authors.

12.4. Reservation of Actions

The use of the contents or services of this website does not imply or grant a license or authorization for the use of any kind of its intellectual or industrial property rights or any other right.

The user of this website agrees to respect the rights mentioned and to avoid any action that could harm them, reserving in any case to Panspain Group the exercise of any means and legal actions that correspond to it in defense of its legitimate intellectual and industrial property rights.

13. Trademarks

The website may mention terms and logos that are registered trademarks of their respective owners. Panspain Group is not responsible for improper use of these trademarks by third parties.

14. Changes in the Privacy Policy

Panspain Group reserves the right to modify this Privacy Policy in accordance with current Spanish law.

15. Google Analytics Policy

Google Analytics is a web analytics service provided by Google, Inc. It uses “cookies” to collect information about how users use a website, including the IP address. This information is stored on servers in the United States. Google uses this data to generate reports on website activity and provide other related Internet services. Google may share this data with third parties as required by law. Users can choose not to allow the use of cookies, but this may affect website functionality.

16. Applicable Law and Jurisdiction

This privacy and data protection policy is subject to Spanish law. In the event of a dispute related to the Panspain Group website, the parties shall submit to the jurisdiction of the courts of Marbella and waive any other jurisdiction they may have, even if it is different from those mentioned.